Support
Ask the people who build it.
Support requests go to our email, where the engineers who build Uptime Beacon pick them up. For questions, ideas and feedback, join the community on Discord.
Support requests
support@uptimebeacon.eu
Anything about your Team, its monitors or its billing, and anything that needs a private answer. Each request is followed through by email until it is resolved.
Email supportCommunity
Discord
Ask how others set things up, suggest features and tell us what could be better. The team is there too. It is the Wealth Beacon server, so mention Uptime Beacon in your post, and keep account details for email.
Join the DiscordSupport hours follow Estonian working days (EET).
Common questions
Worth checking first.
A monitor says down, but the site loads for me.
Our probes check from the regions set on the monitor, not from your browser, so a site can answer you and still fail for them. Open the monitor to see the result of each check. If a firewall or bot protection blocks unfamiliar traffic, it may be blocking our probes too.
An alert did not arrive.
Check the Team's alert channels in the app, under Settings, Alerts. For email alerts, look in the spam folder as well. If it still looks wrong, send us the monitor and the time of the incident.
How do I change or cancel my plan?
In the app, under Settings, Plan. What happens to billing when you do is in the Terms of Service.
I think an API token has leaked.
Revoke it in the app, under Settings, API tokens, and create a new one. If you think someone has used it, tell security@uptimebeacon.eu.
How do I get a copy of my data, or have it deleted?
Some of it you can manage in the app. For the rest, and for any request under the GDPR, write to legal@uptimebeacon.eu. The Privacy Policy explains your rights.
Writing to us
Help us find it on the first reply.
Most of the back and forth in support is working out which monitor and which minute. Put these in your first message and we can usually skip it.
- Your TeamIts name as the app shows it, and the email address you sign in with.
- The monitorIts name, or the URL it checks.
- The timeWhen it happened, with the time zone. UTC is easiest for both of us.
- What went wrongWhat you saw, and what you expected instead. A screenshot often says it faster.
- Never your secretsNo passwords and no API tokens. We will not ask for them.
Other addresses
Not a support question?
Sales
sales@uptimebeacon.eu
Enterprise plans, and setups the self-serve plans do not cover, such as dedicated probes. Partnerships and press too.
Security
security@uptimebeacon.eu
Vulnerability reports. Please give us time to fix an issue before you publish it. The address is also in our security.txt.
Privacy and legal
legal@uptimebeacon.eu
Data protection requests, questions about the Terms or the Privacy Policy, and service credit claims under the SLA. Report illegal content on a status page we host here too. A person reads every report.